Refund policy
Because Keepsake Blooms™ products are handcrafted edible items, we are unable to accept returns or exchanges. All sales are final once an order has entered production or has shipped.
We take great care in creating and packaging each order so that your edible flowers arrive beautifully protected. If your order arrives damaged, please contact us within 48 hours of delivery so we can help.
For damaged-order claims, please include:
- Your order number
- Clear photos of the damaged flowers or other items
- Photos of the interior packaging
- Photos of the exterior shipping box
Please keep all original packaging until your claim has been resolved. Damage claims are reviewed individually, and an appropriate resolution will be provided based on the circumstances.
Cancellations & Order Changes
If you need to cancel or make a change to your order, please contact us as soon as possible. Cancellations and changes can only be accommodated before production has begun. Once your order has entered production, we are unable to cancel or modify it.
Shipping Delays
Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control. Keepsake Blooms™ is not responsible for carrier delays; however, if you experience an issue with your shipment, please contact us and we will be happy to assist where possible.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. We cannot guarantee replacement or refund of orders that are delayed, returned, or undeliverable due to an incorrect or incomplete address supplied with the order.
Questions?
If you have any questions or concerns about your order, please contact us at keepsakecake@gmail.com. We want every Keepsake Blooms™ order to arrive ready to become a beautiful part of your celebration.